Career Opportunities
Technician - Entry Level
Date Posted: 5/4/2023
Salary: $82,000 +/- DOQ
Exemption: Exempt
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How To Apply
Submit résumé, cover letter with salary history, and a DU-COMM application, via email, to: HR@ducomm.org or in person. Applications are available at www.ducomm.org, or at 420 N. County Farm Road, Wheaton, IL 60187 and will be accepted until the position is filled. Resumes alone will not be accepted. All items (resume, cover letter, completed application) must be submitted to be considered for the position.
Application Deadline
Until the position is filled.
Position Summary
DU-COMM is a large consolidated public safety communications center in Illinois and currently serves forty-four (44) member agencies and over 850,000 residents in DuPage and neighboring counties. DU-COMM receives requests for Police, Fire, and EMS via 9-1-1 and non-emergency lines. DU-COMM processes almost 1 million phone calls each year and over 700,700 calls for service. Municipalities and fire districts work together to provide a high level of service to their citizens in public safety communications. DU-COMM has a staff of 118 and employs 87 full-time 9-1-1 Telecommunicators. The FYE2024 budget is $20.4 million.
Essential Job Functions
The primary responsibility of the Technician is to assist in the installation, maintenance, troubleshooting, and repair of DU-COMM systems including: two-way radio, telephone, microwave, network transport, control, power, alarm, and others at DU-COMM facilities. Provide 1st tier support on all systems within “the four walls” of DU-COMM’s 9-1-1 communication center and radio tower sites. Basic knowledge of facility management: electrical, HVAC, networks, plumbing, and property management is a plus. The Technician must be able to determine the extent of the problem and address in-house, or escalate to a vendor. Additionally, a successful candidate must be able to communicate the issue and the resolution timeline with DU-COMM staff and member agencies.
Other Job Functions
Candidates should possess strong analytical, problem solving, mechanical aptitude, and communication skills, as well as the ability to work one-on-one and in a group environment. Candidates must have experience with a variety of technology and systems including, but not limited to: basic electrical systems (both alternating and direct current), IP paths, telephone, microwave, and two-way radio. This can be demonstrated with a trade certification or degree in electronics/computer technology, radio, microwave, telephone, or related; or a minimum of two (2) years experience in radio/microwave/telephone technical position.
Qualifications
Candidates must have trade certification or degree in electronics/computer technology, radio, microwave, or telephone; or a minimum of two (2) years experience in radio/microwave/telephone technical position.
Knowledge of public safety radio systems, including analog, digital, conventional, simulcast, and trunking technologies desirable. Candidates should also possess knowledge of the latest operating systems and associated software packages. BA in an engineering technology, or related field, preferred.
The Technician shall be required to be part of an On-Call rotation. See Technician job description for minimum and preferred qualifications. Residency within a reasonable distance of the facility is desired.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, age, national origin or disability.